Why do I even open my mouth?
I ask myself this question on a regular basis. You see, I talk to people all the time. Most of our household income is derived (at least in part) from our interactions with others. Superb customer service isn’t just a lofty ideal for us– it’s a basic necessity. An imperative! It’s like this: Regardless of what people think of our art products– ‘The greatest thing since Van Gogh!’ or ‘What the hell kind of prescription meds is this guy on?’– if they are turned off by our communication or customer service skills for whatever reason, we generally lose a sale. And then it’s plain white rice for dinner again.
Unfortunately, the laws of probability dictate that for every 100 conversations I have with other people, I’m likely to say anywhere between 10 and 99 stupid things. All of my gaffs are unintentional, I promise– regrettable slips of the tongue that occur when I’m innocently trying to fill the silence with friendly banter or keep an otherwise smooth conversation moving along at a decent pace. But why do I even bother?
With the odds of saying something embarrassing, irrelevant, or accidentally rude looming so largely above me, why do I continue taking chances? And with so many awkward conversations already under my belt, why do I still insist on yammering on like a nincompoop? It’s basic math, people:
Foot + Mouth – Potential Sales – Other People’s Respect/Admiration = A Regular Day at Work (aka Plain White Rice for Dinner Again)
Recent encounters I wish I could do over or erase include:
1. Hopelessly Devoted To You
Me: [glancing at the last name on a customer's credit card] Oh, your last name is Schmitzelwerft? Do you happen to know Norbert Schmitzelwerft? We went to kindergarten together!
Her: [eagerly] Yes! I’m his great, great aunt twice removed! What are the odds of running into you here? I’ll definitely tell him you said hello!
Me: [in my mind] Please, please don’t! I was five years old when we went to class together and haven’t thought about him even once since then until today. Stupid memory! Stupid recollection of stupid details! Please don’t recount this experience to Norbert and get him suspecting that I’ve been obsessing over him for all these years…
Me: [out loud] Ha ha, yes! Please do! Have a great day! [Dying inside]
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2. Don’t Ask, Don’t Tell
Guy: I live up island. My fiancee is an artist as well.
Me: Oh, does your fiancee work on one of the piers up island?
Guy: No, she works down in Mexico.
Me: Seasonally?
Guy: No, she lives there year-round.
Me: And you live there, too?
Guy: No… I live up island.
Me: But she’s your fiancee?
Guy: [hesitating, discretely trying to slip his credit card back into his wallet and away from my prying fingers] Yes…
Ed. note: STOP STOP STOP!! Do I really care about this guy or his fiancee? No! Does it matter that she lives in Tijuana and he lives on Vancouver Island? No! What am I, the Proper Marriage Interrogator? The Dean of Righteous Living? STOP STOP STOP TALKING!
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3. Who Even Says Things Like That?
Me: [watching a customer sign his credit card slip in the tiniest, most scrunched-up cursive ever] SO SMALL!
Ed. note: Seriously. Who talks like this? Why say *anything* if all you can manage is “SMALL!!“… to some guy… with no context whatsoever… in a slightly-crazed tone?
Customer: [silent, irritated]
Me: [backpedaling, trying to provide some context] What do those handwriting analysts say about people with tiny writing again?
Ed. note: Again! STOP. TALKING! …. BE. SILENT!
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4. to 125. I’m Sorry to Hear That. No, Really: I’m Sorry to Have Heard That.
I can’t even keep track of the number of times I’ve opened a proverbial can of worms by asking seemingly innocent questions to people. I’ve found out about illicit love affairs, deaths of cherished family members, bitter divorces, the fallout of coming out as gay to so-called “friends”, heartbreaking situations of abuse, obscure medical conditions, pain, suffering, and drippingly sad stories involving puppies simply by trying to be friendly to people. In most cases, I’m happy to have offered a sympathetic ear or a metaphorical shoulder for somebody to cry on. It’s when Marty discovers me sobbing uncontrollably over some stranger’s misfortune that it becomes a problem…
Do you have similar awkward experiences to share, dear readers?
Are you a regular foot-in-mouther like I am?
SO SMALL!














